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GET READY FOR SPRING : FREE SHIPPING ON ORDERS OF $99 OR MORE*
GET READY FOR SPRING : FREE SHIPPING ON ORDERS OF $99 OR MORE*

Shipping policy

Thank you for visiting and shopping at ducar.ca

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Order Amount

Standard Ground Shipping
(3–9 business days)
$0–$98.99 $14.99
$99.00+ *Free

 

*Free shipping on orders of $99 or more.

*Free shipping is not available if you select the “assembly included” option. In that case, the only delivery option is local pickup at a dealer.

*Some selected items might not be eligible for free shipping, depending on their weight and size. In that case, a fee will be added during the checkout process.

For parcel shipping, we use:

  • Purolator
  • GLS
  • Canada Post

For freight shipping, we use:

  • Day & Ross
  • GLS
  • Rosenau

Shipment to P.O. boxes addresses

We do not ship to P.O. boxes addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Damages

If you received your order damaged, you must declare the damages on the carrier's bill of lading and take pictures of the damages before the truck driver leaves.

International Shipping Policy

We currently do not ship outside of Canada.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the carriers. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Ducar.ca will not be held responsible if the customer provides the wrong shipping address and we cannot recover the shipment.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please alert us as soon as possible by sending a message through our contact form.

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.